Please be aware that this notice describes how we collect, use, and share personal data in our capacity as “controller” for our customers and vendors. When providing our services, we may collect certain personal information of other persons. We collect this data on behalf of our customers and solely for their purposes. Please review our customers’ privacy policies for information on their data collection practices.
The Information We Collect About You
We collect information about you directly from you, from other individuals and entities, and automatically through your use of our Website. As set forth below, we primarily collect the following information about you: name, contact information, and other identifiers; customer records/purchase history; usage data (e.g., information about how you use our services online); and professional/employment related information. Please note that our services are provided almost exclusively to business customers; and, as such, much of the information that we collect about you pertains to our business relationship with your employer. If you are applying for a position with us, please see our job applicant notice provided on our Website.
Information We Collect Directly From You: The type of information that we collect from you depends upon your interaction with us. In particular, we collect the following information from you during your interactions with our us:
Signing Up for Our Newsletter: we collect your email address, and, in some circumstances, your name.
Customer Service: if you contact us, whether through our Website, by phone, or other means, we collect your name, contact information, and information about the reason that you contacted us. If you call our call center, your call may be recorded for quality assurance and customer service purposes. We do not always associate a call recording with a particular customer’s account.
Request a Quote/Consultation: we collect your name, professional or employment related information (such as your business contact information), service request, and any other information that you choose to provide to us.
Social Media: if you post to any of our social media accounts, we may comment on or contact you in response to your post. If you maintain an account with us, we do not typically associate this information with your account.
Trade Shows/Events: at certain trade shows, we offer the opportunity to provide us with your contact information to learn more about our services.
Make an Appointment/Contact Us Regarding Employment: you may create an appointment to meet with us at an upcoming job fair or similar event. You also may forward information about the job fair/employment to your friends. Our use of the information collected in the context of an employment inquiry is governed by our job applicant notice provided on our Website, not this one.
We collect additional information from our clients during the account creation process and throughout your relationship with us. The information may include:
Account creation/sign-up process: If you sign up for a service with us, we will collect information from you during the account creation process. Most of our services are offered to business customers; if your company obtains a service from us, then we will obtain the name of the designated representatives for the company (for payment, service, support), contact information for those persons, services purchased, information about trouble tickets submitted and resolution of the same, and any other information provided by your employer.
Customer Portal: we may offer customer portals on our Website; in some circumstances, we work with you offline to set up the portal credentials, and, for other accounts, you may set up your account access directly online. In doing so, we collect identifying information such as your business contact information and chosen password. We also collect user information about access to the portal, such as log in/out times and user IDs of persons logging in. Certain of our portals may permit persons who interact with our customers to access the portal. In those circumstances, any information that we collect about the end user is in our capacity as a service provider to our customer, and the customer controls the scope of the information that we collect from you.
Information We Collect About You from Other Sources: We collect information about you from your employers and your friends. For example, your employer may provide us with a list of employees authorized to use our services. If your friend forwards a job opportunity to you or information about a job fair, then we will collect your contact information. From time to time, we may purchase a list of prospective customers, which would contain business contact information.
Information We Collect Automatically: We automatically collect usage data regarding your use of our Website through cookies, web beacons, and other technologies (referred to generally as usage data); your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or use our Website; and the referring URL, or the webpage that led you to our Website. We may also collect your approximate city through collection of your IP address. Typically, we do not combine this information with other information that we have collected about you, including, other personal information. Please see the section “Cookies and Other Tracking Technologies” below for more information.
Information We Collect in Our Capacity as a Service Provider: Our services are provided predominantly to businesses. Our customer directs the scope of information that we collect about you and the purpose of that collection.
Our Use of Your Information
We use your information, including your personal information, for the following purposes:
For customer services purposes, including to respond to your inquiries, to make an appointment with you.
To provide our services to you, including to fulfil your orders, and to communicate with you about your use of our services.
Where permitted by applicable law or with your consent, to send you email communications, including email marketing about our products and services that we offer as well as the products and services of our affiliates.
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Website.
To provide you with requested information, such as a copy of our newsletter or relevant case studies.
For marketing and promotional purposes. We use your email address to send you information about products and services that we think may be of interest to you, including information about our affiliates products and services, to the extent permitted by applicable law. We also may use the information that we learn about you to assist us in advertising our products and services on other websites.
To determine the relevance and success of our advertising campaigns. We may count ad impressions of unique visitors, verify quality of the ad impressions, and take similar measures to determine relevance and success of our online advertising.
To better understand how users access and use our Website (such as which pages users visit most); to improve our Website, and for other research and analytical purposes (such as evaluating product demand per market).
To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.
Debugging to identify and repair errors and overall Website maintenance and improvement.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Our Disclosure of Your Information
We share your information, including your personal information, with the following persons and in the following circumstances:
Service providers: We disclose your personal information to service providers for a business purpose. These entities include service providers that host our website; assist us in advertising, measuring the success of our advertising campaigns; maintaining or improving our products and services; and for any other purpose as described in the section above regarding our use of your personal information. When providing such services, the external service providers have access to and process your personal information only for the necessary purposes for engaging their services.
Our affiliates: where such disclosure is necessary to provide you with our services or to manage our business. In addition, where permitted by applicable law or with your consent, we may share your information with our affiliated entities for their own marketing purposes. Click here for a list of affiliated companies. When necessary, we ensure that such transfers of data are governed by appropriate data transfer agreements, such as the EU model clauses.
Our customers: if you contact us online about a matter pertaining to one of our customers, then we may forward your information to the customer.
Business Transfers: if we are or may be acquired by or merged with another company, if any of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process: we also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena. We may disclose this information to law enforcement, regulators, or other parties as required to satisfy these purposes.
To Protect Us and Others: we may disclose the information we collect about you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms or this Policy, or as evidence in litigation in which we are involved. We may disclose this information to law enforcement, regulators, or other parties as required to satisfy these purposes.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website, while others are used to enable a faster log-in process or to allow us to track your activities at our Website. There are two types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Website. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Website.
Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Website and on sites operated by other entities.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Website who disable cookies will be able to browse certain areas of the Website, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of visitors to our Website, help us manage content, and compile statistics about Website usage. We and our vendors also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Do-Not-Track. Currently, our systems do not recognize web browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Vendor Ad Network section.
Users in the United States may opt out of many vendor ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Legal basis for using your personal information
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. For example, where you purchase our security services, we will collect your payment information to process your payment and your site-specific details to be able to provide the service. We collect your email address and phone number to provide you with service updates and to answer any of your queries, we will also collect your username and password to allow you have access to the incident reporting system;
the processing is necessary for compliance with a legal obligation to which we are subject to. For example, in order to set you up as a business customer or business partner, we are obliged to carry out certain know-your-customer checks to prevent money laundering and fraudulent activities. This will involve the collection and verification of your personal information, checking your information against public sources in order to ensure that we are dealing with reputable businesses;
you have provided your consent to using your personal information, for example if you have agreed to receive marketing communications from us;
the processing is necessary for the purposes of our legitimate interests as a commercial organization, except where such interests are overridden by your interests or fundamental rights and freedoms. For example, we need certain personal and company information such as names and contact details of company representatives and officers, in order to assess your suitability as either a business partner or a customer, conduct due diligence on our customers and provide customers with our services.
Your personal information is not required by us to fulfil a statutory obligation. However, there will be instances where the provision of your personal information will be necessary to enter into a contract with BEDROCK or to receive our services as requested by you. In such situations, not providing your personal information may be likely to result in disadvantages for you, e.g. you may not be able to use the full functionalities of our website/ systems or receive the services requested by you.
However, unless otherwise specified, not providing your personal information will not result in legal consequences for you.
International data transfers
Your personal information may be transferred and stored in countries outside the EU or UK, (such as the US), that are subject to different standards of data protection.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights.
To this end: we ensure transfers within the BEDROCK family outside the EU will include adequate mechanisms for transfer, such as the EU model clauses;
where we transfer your personal information outside of the BEDROCK family or to third parties who help provide our services, we obtain contractual commitments from them to protect your personal information. Some of these assurances are well recognized certification schemes like the EU/US Privacy Shield for the protection of personal information transferred from within the EU to the United States; or where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any personal information are disclosed.
Legal rights available to you to help manage your privacy
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information.
You can object to the use of your personal information, which has our legitimate interests as its legal basis including for the purpose of marketing
Click on the links below to learn more about each right you may have:
To access personal information
To rectify / erase personal information
To restrict the processing of your personal information
To transfer your personal information
To object to the processing of personal information
To object to how we use your personal information for direct marketing purposes
To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
To lodge a complaint with your local supervisory authority
If you wish to access any of the above-mentioned rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you.
We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us using the details below.
Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Right to access personal information
You have a right to obtain confirmation from us as to whether personal information concerning you is being processed, and to request that we provide you with a copy of your personal information that we hold. You have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis, and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information and that we complete incomplete personal information. We may seek to verify the accuracy of the personal information before rectifying it. We will inform relevant third parties to whom we have transferred your personal information about the rectification and completion if we are legally obliged to do so.
You can also request that we erase your personal information in limited circumstances where:
it is no longer needed for the purposes for which it was collected; or
you have withdrawn your consent (where the data processing was based on consent); or
following a successful right to object (see right to object); or
it has been processed unlawfully; or
to comply with a legal obligation to which the Company is subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
for compliance with a legal obligation; or
for the establishment, exercise or defense of legal claims
Right to restrict the processing of your personal information
You can ask us to restrict your personal information. In this case, the respective data will be marked and only processed for certain purposes. This right can be exercised only where:
its accuracy is contested, to allow us to verify its accuracy; or
the processing is unlawful, but you do not want it erased; or
it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
we have your consent; or
to establish, exercise or defend legal claims; or
to protect the rights of another natural or legal person.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
the processing is based on your consent or on the performance of a contract with you; and
the processing is carried out by automated means.
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
The right to object does not exist if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already entered into.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the way we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to withdraw consent
If you have given us your consent for the processing of your personal information, you have the right to withdraw your consent at any time. Note that this will not affect the lawfulness of any processing of your personal information that we have carried out based on the consent before its withdrawal.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local data protection agency if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
To exercise your rights, please contact us using the contact information above. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Important Additional Privacy Information for California Residents
Under the California Consumer Privacy Act (“CCPA”), we are required to notify residents about the personal information that we collect about them, whether online or offline, and how we handle their personal information.
Except for the Right to Opt-Out and the Right of Non-Discrimination, this section does not apply to California residents with whom we communicate in the context of our business relationship (e.g., when we are providing a product or service to our customers). This section also does not apply to personal information we collect about job applicants, employees, or independent contractors with us.
Categories of Personal Information that We Collect, Disclose, and Sell. As stated above, we collect the following categories of personal information about you, much of which is collected in our capacity as a service provider to a business: name, contact information, and other identifiers; customer records/purchase history; usage data; audio data (e.g., if you call our call center, we may record the conversation); and professional or employment related information. With the exception of audio information, we disclose this information to service providers for business purposes, such as to assist us with maintaining our Website; to assist us with advertising and to determine the success of our advertising campaigns; for research and analytics purposes; for maintaining the security of our services, such as detecting security incidents; debugging and repairing our Website; and as otherwise described in the section Our Disclosure of Your Information. We also may disclose any of the information that we collect about you to law enforcement, advisors, and other entities where necessary to protect our rights and interests and the rights and interests of other persons, as described above. Although we do not monetize your information (e.g., we do not sell customer lists to other entities), we do make available your information in the following circumstances, which could be deemed to be a sale under CCPA: online advertising and analytics providers, e.g., we may permit such providers to place a cookie, tag, or other tracking tool on our Website to assist us with our own advertising. These providers also may use your information to assist other companies with advertising as well.
Notice at Collection. Under the CCPA, you have the right to be notified about the categories of personal information that we collect about you; if we collect additional information beyond what is described in this Policy, then we will provide an updated Policy or separate notice, as applicable.
California Resident Rights. With the exception of our use of business contact information in our capacity of providing services to you, you have the rights listed below. With regard to information that we obtain about you and use in furtherance or providing a service that you or your employer has purchased, you have the right to opt-out of the sale of your personal information and the right to non-discrimination.
Right to Opt-out of Sale of Personal Information. If you do not want us to share your information with advertising providers, please visit optout.aboutads.info and optout.networkadvertising.org.
Request to Delete. You may request that we delete your personal information; please note that exceptions apply to this request.
Request to Know/Access. You may request (up to two times per twelve-month period) and, subject to certain exemptions, a copy of the personal information that we have collected about you in the past twelve months. You have the right to receive this information (at no cost to you) (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that you could provide to a different entity. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the: categories and sources of personal information collected; business and/or commercial purposes for collecting and selling their personal information; categories of third parties/with whom we have disclosed or shared their personal information for a business purpose; categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
Submitting Requests. Requests to Opt-out of Sale of Personal Information may be exercised by following the instructions above. Requests to Know, and Requests to Delete may be submitted by going to our Contact Page. We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.